Refund Policy

This Refund Policy describes when and how you may receive a refund for payments made to Atlas Gateway. This Policy is incorporated into and forms part of our Terms of Service. In the event of any conflict between this Policy and the Terms, this Policy shall control with respect to refund matters only.

1.Summary

2.Free Tier (No Refunds)

The Free Tier is provided at no charge. Because no payment is made, no refund is possible. Bonus request credits earned through ad-watching, daily login, referral programs, or promotional codes are not refundable under any circumstances, as they were not purchased with money.

3.7-Day Money-Back Guarantee (First Purchase Only)

To give you a risk-free way to try the Service, we offer a 7-day money-back guarantee on your first-ever paid purchase of a Pro or Premium subscription (weekly or monthly) or a Day Pass, provided that:

• You request the refund within 7 calendar days of the original purchase date.
• You have used less than 20% of the included request quota for your tier (e.g., less than 100 of 500 Pro 5h requests, or less than 1,000 of 5,000 Premium 5h requests). For a Day Pass, “minimal usage” means less than 20% of the Pro-level 5h quota during the pass window.
• Your account is in good standing (no ToS violations, no abuse flags).

To claim this guarantee, email support@atlasbrain.cloud or atlascore.pk@gmail.com from the email address associated with your account with the subject line "7-Day Refund Request". We will process the refund within 5–7 business days, returning funds to your original payment method. Card payments processed by Paddle are refunded via Paddle to the original card.

4.Pro-Rated Refunds After 7 Days

If you cancel a subscription (weekly or monthly) after the 7-day window has expired, you may request a pro-rated refund for the unused portion of your current billing cycle, calculated as follows:

1. We determine the daily rate by dividing your subscription fee by the number of days in the billing period (7 for weekly, 30 for monthly).
2. We count the number of full days remaining in your current billing cycle as of the date we process your refund (excluding the day of processing).
3. We multiply the daily rate by the number of full days remaining.
4. The result is your pro-rated refund amount.

Example (monthly): If you paid $29 for Premium on June 1, and you request a refund on June 16, you have 15 full days remaining (June 16 through June 30). Daily rate = $29 ÷ 30 = $0.967. Pro-rated refund = $0.967 × 15 = $14.50.

Day Passes are one-time purchases and are not pro-rated after the 7-day money-back window (or if usage exceeds the minimal-use threshold).

Pro-rated refunds are issued at our sole discretion and may be denied if there is evidence of abuse, excessive usage, or ToS violations.

5.Ineligible for Refund

You are not eligible for a refund in any of the following circumstances:

• Your account has been terminated or suspended for violation of the Terms of Service.
• You have engaged in fraudulent, abusive, or illegal activity, including but not limited to chargeback fraud, multi-account abuse, or API key resale.
• You have used more than 50% of your tier's request quota in the current billing cycle.
• More than 30 calendar days have passed since the original purchase.
• The request is for bonus credits, promotional credits, or referral rewards (these have no cash value).
• You simply changed your mind after using the Service heavily.
• The refund request is for a service outage, model inaccuracy, or other quality-of-service issue (these are not grounds for refund; see the Terms "No SLA" provision).

6.Chargebacks

If you believe you have a legitimate reason for a refund, please contact us first at support@atlasbrain.cloud or atlascore.pk@gmail.com. We will work with you in good faith to resolve any issue.

7.Crypto Payments (NOWPayments)

Refunds for cryptocurrency payments made through NOWPayments are subject to additional constraints due to the nature of crypto transactions:

• Crypto refunds are issued in the same cryptocurrency in which the original payment was made, at the exchange rate prevailing at the time of refund processing, not at the rate at the time of original payment.
• Crypto refunds are only available for unused subscriptions (less than 20% of quota used) and must be requested within 7 days of payment.
• After 7 days, crypto payments are non-refundable, regardless of usage, because the network fees and exchange-rate volatility make partial refunds impractical.
• We will not refund to a different blockchain network or to a different wallet address than the one from which payment was received.
• The user is responsible for paying any network (gas) fees associated with the refund transaction; these fees are deducted from the refund amount.

If the refund amount is below the minimum transaction size for the relevant blockchain (e.g., less than the dust limit), we may, at our sole option, issue the refund via an alternative method (bank transfer, store credit) or decline the refund.

8.EasyPaisa / JazzCash (Pakistan)

Payments made via EasyPaisa or JazzCash are processed manually and are subject to the following:

• All EasyPaisa and JazzCash payments require manual review by our admin team before being applied to your account.
• Refunds for EasyPaisa/JazzCash payments are reviewed case-by-case and are at the sole discretion of Atlas Gateway.
• If approved, refunds are returned to the same EasyPaisa or JazzCash account from which the original payment was received.
• Refunds must be requested within 7 days of payment.
• The user is responsible for providing the correct transaction ID (TID) when requesting a refund.

Because EasyPaisa and JazzCash transactions involve a third-party mobile wallet, we cannot guarantee refund processing times. Refunds typically take 3–10 business days to appear in the receiving account.

9.How to Request a Refund

To request a refund, send an email to support@atlasbrain.cloud or atlascore.pk@gmail.com with the following information:

1. Your account email address.
2. The order or transaction ID (visible in your billing confirmation email).
3. The payment method used (Paddle card / Apple Pay / Google Pay, crypto/USDT, EasyPaisa, JazzCash).
4. The date of the original purchase.
5. A brief reason for the refund request (helps us improve; not required for the 7-day guarantee).

Refunds requested via any other channel (social media, in-app chat, third-party forums) will not be processed.

10.Refund Timing

Once a refund is approved:

• Card payments (Paddle): Refunded through Paddle to your original payment method. Typically 5–10 business days to appear on your statement, depending on your card issuer. Paddle acts as the merchant of record for card checkouts.
• Cryptocurrency (manual USDT or NOWPayments): 1–3 business days, plus blockchain confirmation time where applicable.
• EasyPaisa / JazzCash: 3–10 business days.

If a refund is denied, we will provide a written explanation of the reason. You may dispute the denial by replying to our email within 14 days.

11.Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be announced via email and an in-dashboard banner at least 14 days before they take effect. The "Last updated" date at the top of this Policy indicates when the most recent changes were made.

Refunds are always processed under the terms of the Refund Policy in effect on the date of the original purchase, not the date of the refund request.

12.Contact

For any questions about this Refund Policy or to request a refund, contact us at:

• Email: support@atlasbrain.cloud or atlascore.pk@gmail.com
• Discord: @atlas_core.pk

We typically respond within 1–2 business days.